Refunds & Exchanges

Lovely Leaf Tea Refund & Exchange Policy

Lovely Leaf Tea pledges complete satisfaction, guaranteed. If, for any reason, your expectations are not met, simply contact us with your issue.

We ask that you get in contact with us within 14 days of placing your order, and we will gladly replace, exchange or refund your order within 15 days.

Items damaged during shipping will need to be claimed by e-mail or phone within 48 hours. You will need to save the damaged product as well as all packaging. Once the shipping company has determined that the product was damaged during shipping, you will receive the item again at no extra cost.

 

International Orders

International orders are not eligible for returns, exchanges, or refunds.